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Tier 1 Helpdesk Operator at Boardroom - ApplyBlast

Tier 1 Helpdesk Operator

Boardroom

2 months ago

Onsite

Full Time

Junior

0 applicants

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About this role

The Tier 1 Helpdesk Operator provides first‑line telephonic support to remote stores, handling hardware and software issues, logging calls, and ensuring service level agreements are met. The role includes escalating unresolved problems, participating in after‑hours standby rotations, and continuously improving product knowledge.

Responsibilities

Provide first‑line telephonic support to store hardware and software issues
Log and manage calls within SLA using call tracking system
Escalate unresolved issues to Tier 2 and participate in after‑hours standby rotation