Tier 1 Support Technician
Activategames
About this role
Activate is a tech company expanding its IT team and is hiring a Tier 1 Support Technician to provide technical assistance to store staff across a 24/7 support team. The role involves troubleshooting hardware, software, and network issues, documenting support activities, and collaborating with team members to ensure smooth support operations. The position offers a full-time, permanent opportunity with flexible work shifts, in a dynamic entertainment-focused environment.
Skills
Qualifications
About Activategames
playactivate.comPlayActivate is an online digital distribution and activation service that sells and delivers activation codes, product keys, and subscription vouchers for video games, software, and other digital content. The platform emphasizes instant code delivery, automated fulfillment, and multi-platform support to serve gamers, retailers, and resellers. It provides secure transactions, fraud prevention measures, and customer support alongside tools for bulk licensing and inventory management. Publishers and merchants can use PlayActivate to distribute keys, run promotions, and streamline digital-license workflows.
About Activategames
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Activategames.
Salary
$40k – $50k
per year