Default
This role provides Tier 2 level IT support and help desk ticket resolution for the US Navy SUBMEPP client, handling issues escalated from Tier 1 such as NMCI/Nautilus operations and network connectivity. The position requires maintaining system availability, managing user accounts, and ensuring compliance with service level agreements in a 24/7 operational environment. Support includes troubleshooting hardware, software, and peripheral issues while documenting incidents and creating knowledge base articles.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Default.
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