Tier 1 Technical Support Specialist

The Tier 1 Technical Support Specialist serves as the primary point of contact for a deployable tactical communications program, providing day-to-day troubleshooting, incident resolution, and lifecycle management for SATCOM terminals, tactical radios, and networking systems. This role involves monitoring and resolving service requests, managing trouble tickets, coordinating spare parts, and maintaining real-time connectivity dashboards for deployed operations. The position requires supporting various communication networks, encryption systems, and cybersecurity compliance within DoD and commercial environments.