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Tier 1 Technician at Red River - ApplyBlast

Tier 1 Technician

Red River

2 months ago

2.8 on Glassdoor

Chantilly, Virginia, United States

Onsite

Full Time

Junior

0 applicants

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About this role

Red River is seeking a Tier 1 Technician to provide first‑line technical support to customers, handling calls, alerts, and incidents across multiple channels and escalating issues as needed. The role involves following SOPs, maintaining accurate ticket documentation, and delivering exceptional customer service in a fast‑paced, SLA‑driven environment.

Responsibilities

Handle customer support calls and escalations across multiple channels
Troubleshoot and resolve Windows, MacOS, and mobile device issues using SOPs and KBAs
Maintain accurate ticket logs and ensure SLA compliance

Skills

Qualifications

Bachelors degreeCompTIA A+CompTIA Network+Microsoft MCSEMS-900: Microsoft 365 Fundamentals

About Red River

redriver.com

Headquarters

Chantilly, Virginia, United States

Company Size

501-1000 employees

Founded

1995

View Profile

Red River is a technology transformation company delivering enterprise IT solutions across five practice areas: AI, cloud, collaboration, cybersecurity, and modern infrastructure. The company offers both managed and professional services to commercial, federal, and SLED (state, local, and education) markets. With over 25 years of experience, Red River provides expertise in areas such as Zero Trust, CMMC compliance, multi-cloud adoption, and AI/machine learning solutions.