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© All Rights Reserved. ApplyBlast.com
Thought Industries, Inc.
The Tier 2 Customer Support Specialist provides advanced technical support and issue resolution for the Thought Industries platform, serving as a key escalation point for complex customer inquiries. This role involves investigating root causes, collaborating with cross-functional teams to improve product quality, and mentoring junior support staff. The position requires strong analytical skills and a deep understanding of the platform to enhance customer experience and operational efficiency.
Headquarters
Boston, Massachusetts, United States
Company Size
201-500 employees
Founded
2013
Thought Industries is a SaaS customer learning and intelligence platform that helps organizations create, deliver, monetize, and measure training for customers, partners, and extended enterprise audiences. The platform combines content authoring and delivery with commerce and analytics so businesses can drive product adoption, upsells, and retention. Thought Industries positions itself as an enterprise-grade solution for companies that need to scale external training and tie learning outcomes to revenue and lifecycle growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Thought Industries, Inc..