Tier 2 IT Engineer - On-Site
Lyra Technology Group(1 month ago)
About this role
Tech-Keys, part of Lyra Technology Group, is seeking a Tier 2 IT Engineer to provide technical support and ensure consistent service delivery to internal and external customers. The role involves troubleshooting and resolving IT issues, maintaining technical documentation and knowledge base, and participating in periodic onsite visits and after-hours on-call support. The position emphasizes clear client communication and maintaining high-quality service standards.
Required Skills
- IT Support
- Troubleshooting
- Knowledge Base
- Service Delivery
- Customer Service
- Communication
- Problem Solving
- 365 Administration
- Networking
- Printer Troubleshooting
+4 more
Qualifications
- Degree in Information Technology
- MS-102
- MD-102
About Lyra Technology Group
lyratechgroup.comLyra Technology Group is a family (a “constellation”) of industry-leading technology service companies operating as an independent portfolio of businesses. Its operating companies deliver managed IT and device lifecycle services, along with broader technology solutions, to organizations across sectors. Each business is run by an experienced, autonomous management team focused on operational excellence, customer service, and scalable delivery. Lyra partners with organizations to simplify device management, improve IT reliability, and accelerate digital transformation.
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