Tier 2 Network Specialist

NexGen Data Systems is seeking a Tier 2 Network Specialist to provide advanced operational support, management, and troubleshooting for enterprise network infrastructure, with a focus on transport services and SD-WAN environments. This role serves as a critical escalation point for Tier 1 support, handling complex incidents, performing planned network changes, and ensuring network reliability and performance. The specialist will collaborate with Tier 3 engineering teams and telecommunications carriers to resolve persistent issues and optimize the network.