Tier 2 Technician

The Tier 2 Technician at IT Voice is responsible for installing, maintaining, testing, and repairing systems and networks while providing first-level technical support to customers in the Eau Claire, Wisconsin area. This role involves troubleshooting software, hardware, and communication systems, conducting on-site visits, and ensuring timely resolution of technical issues to maintain high customer satisfaction. The position requires a minimum of three years of IT experience and active participation in technology projects with moderate scope.