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Tier 3 Support Engineer at Hello Heart - ApplyBlast

Tier 3 Support Engineer

Hello Heart

1 month ago

3.7 on Glassdoor

Remote

Full Time

Medior

9 applicants

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About this role

Hello Heart is seeking a Tier 3 Support Engineer to investigate and resolve complex technical issues, support client integrations, and analyze data as a trusted technical partner for internal teams. This remote role involves troubleshooting backend services, application logs, and databases while collaborating with engineering and operations departments to improve workflows. The position requires strong technical skills in scripting, database management, and cloud infrastructure within the US time zones.

Responsibilities

Investigate and resolve complex technical issues across backend services and data workflows
Support bug fixes and technical investigations through scripting and database queries
Troubleshoot application logs and configure JSON/YAML files to identify root causes

Skills

About Hello Heart

helloheart.com

Headquarters

Menlo Park, California, United States

Company Size

201-500 employees

Founded

2013

View Profile

Hello Heart is a cardiovascular digital health company that delivers a mobile coaching program for employers and health plans to help people manage heart health. Its app combines behavior-change coaching, tracking (including data from connected BP devices), and personalized insights to improve blood pressure, cholesterol, medication adherence, and lifestyle factors. The platform emphasizes high employee engagement and measurable clinical outcomes, aiming to lower medical claims and drive healthier populations. Hello Heart also offers analytics and reporting to integrate program results into employer and payer benefits and care workflows.