Tier 3 Technical Support Specialist
FRONTSTEPS
About this role
A Tier 3 Technical Support Specialist is responsible for handling the most complex customer issues requiring deep technical expertise in a SaaS environment. The role involves troubleshooting, problem resolution, knowledge sharing, and cross-team collaboration, with a focus on maintaining high standards of customer service and technical accuracy.
Skills
About FRONTSTEPS
frontsteps.comFRONTSTEPS is a community association and HOA management software platform that unifies accounting, payments, resident engagement, and security tools into a single ecosystem. Its suite helps association managers simplify operations, streamline financial workflows, and elevate resident satisfaction. Built for homeowners associations and community managers, FRONTSTEPS centralizes core management functions to reduce administrative burden and improve communication and compliance.
About FRONTSTEPS
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for FRONTSTEPS.
Salary
$55k – $70k
per year
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