Proven IT
A Tier II Service Desk Engineer provides intermediate-level technical support and handles ticket escalations for the Managed Network Services team during second shift hours. The role involves coaching junior technicians, performing proactive system maintenance, and ensuring RMM and documentation tools remain current. This position requires strong troubleshooting skills and a focus on delivering an exceptional client experience.
Looking for an IT solutions provider in Illinois and Indiana? We deliver business IT solutions and advanced technology services that power smarter, scalable growth.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Proven IT.
Proven IT didn’t post a salary, so this is our estimate from similar listings.