oracle-cloud.com
The TOC Customer Service Lead serves as a subject matter expert within the 24/7 Transportation Operations Center, handling escalated and complex cases while analyzing trends to support drivers, store teams, and field operations. This role provides operational support to the supervisor, coordinates team workflows, and ensures seamless 24/7 operations through critical thinking and informed decision-making. The position requires managing high-priority cases, fostering team collaboration, and sharing insights to promote continuous improvement and knowledge-sharing.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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