Tour Guide (Portuguese & Spanish-speaking) - Top of the Rock Rockefeller
SPS-North America(1 month ago)
About this role
The Tour Guide at Top of the Rock is the primary public-facing representative of the observation deck, welcoming visitors and conveying the significance of the site. The role emphasizes delivering exceptional guest experiences, interpreting the site's history and views, and supporting operational needs across varied shifts. The position reports to Client Services leadership and requires comfort working both indoors and outdoors with extensive walking and standing.
Required Skills
- Greeting
- Guiding
- Registration
- Communication
- Punctuality
- Group Leading
- Memorization
- Question Handling
- Guest Service
- Site Knowledge
+7 more
About SPS-North America
spsglobal.comSPS is a global business process outsourcing (BPO) firm that helps organizations scale operations and improve customer experience through people, technology, and data. They deliver contact center and omnichannel customer support, back‑office processing, and tech‑enabled services such as automation and analytics tailored to industry needs. SPS emphasizes secure, scalable delivery and measurable outcomes to reduce costs, boost customer satisfaction, and accelerate clients’ digital transformation.
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