Trainee (m/w/d) Service Innovation Projects & Customer Experience

Samsung Research America(1 month ago)

HybridFull TimeTrainee$72,584 - $97,488 (estimated)Service Operations & Customer Experience

About this role

A Trainee in Service Innovation Projects & Customer Experience at Samsung is a 24-month early-career development role based in Eschborn starting October 1, 2026. The program provides cross‑departmental exposure, mentorship, company benefits, and opportunities to work on independent projects within an international environment.

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Required Skills

Process Optimization
Escalation Analysis
Customer Experience
Repairs Management
Returns Management
Call Center
MS Excel
PowerPoint
Communication
Empathy

+2 more

Qualifications

Bachelor Degree
Master Degree

About Samsung Research America

samsung.com

Samsung is a global technology company that designs and sells consumer electronics, mobile devices, TVs, home appliances, and related services. In the U.S. it offers Galaxy smartphones and tablets, QLED/OLED and smart TVs, laptops and monitors, plus connected home appliances and IoT integration via SmartThings. Samsung pairs hardware innovation (displays, camera and chipset technology) with software and services to deliver integrated experiences across devices. It sells direct-to-consumer through its website and retail partners while also supplying components and enterprise solutions to industry customers.

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