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Training & Documentation Specialist at Manulife - ApplyBlast

Training & Documentation Specialist

Manulife

5 months ago

3.9 on Glassdoor

Waterloo, Ontario

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Training & Documentation Specialist within the AdminAdvantage Administration team at Manulife, you will design and deliver training programs, develop procedural documentation, and support change readiness across multiple teams and locations. The role involves creating engaging learning content, facilitating sessions, and evaluating training effectiveness to enable the Group Benefits business to deliver meaningful experiences to clients.

Responsibilities

Design and deliver training programs for new recruits and business initiatives
Conduct training needs assessments and develop comprehensive lesson outlines
Create engaging educational content including job aids, workflows, and e-learning modules
Facilitate learning through classroom, virtual, and on-the-job coaching sessions
Maintain and update procedural documentation in response to business changes

Skills

Qualifications

Certification in Training or Adult EducationTrainer Certification

About Manulife

manulife.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

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Manulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.