Training & Quality Manager - BPO Industry
Philip Morris International(26 days ago)
About this role
The Training & Quality Manager in the BPO industry oversees the function responsible for developing training programs and quality assurance for client-facing operations across assigned accounts. The role supports departmental development, alignment with company and client standards, and maintaining strong client relationships. The position is based in Lisbon and operates on-site.
Required Skills
- Training Delivery
- Coaching
- Quality Assurance
- Root Cause
- Stakeholder Management
- Scheduling
- Curriculum Design
- Microsoft Office
- Communication
- Performance Metrics
+2 more
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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