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Training Specialist at Fiserv - ApplyBlast

Training Specialist

Fiserv

4 months ago

3.0 on Glassdoor

Coral Springs, Florida

Onsite

Full Time

Senior

0 applicants

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About this role

As a Training Specialist supporting Collections, you will design and deliver engaging training programs focused on compliance, customer interactions, and performance-driven results for high-performing collectors. You will facilitate new hire onboarding, conduct needs assessments, and partner with operations to reinforce key metrics like call volume and right-party contact while adhering to regulations such as the FDCPA. This role requires creating custom training content, utilizing various delivery formats, and administering Learning Management Systems to ensure associates meet KPIs.

Responsibilities

Develop and facilitate training programs for collections agents
Design and create compliance and performance-focused training content
Conduct needs assessments to identify performance gaps
Partner with operations to reinforce key performance metrics
Administer Learning Management Systems and manage training logistics

Skills

Qualifications

Bachelor's degree preferredHigh School Diploma requiredValid U.S. work authorization

About Fiserv

fiserv.com

Headquarters

Milwaukee, Wisconsin, United States

Company Size

10001+ employees

Founded

1984

View Profile

Fiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.