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Travel Operations at Duffel - ApplyBlast

Travel Operations

Duffel

7 months ago

3.9 on Glassdoor

London, England, United Kingdom

Onsite

Full Time

Medior

0 applicants

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About this role

The role involves providing first‑line support for Duffel's travel customers, handling queries via email, phone and live chat, and escalating issues when needed. The candidate will also gather feedback to improve products, support team functions such as reconciliation and training, and may work occasional weekends while attending the London office twice a week.

Responsibilities

Handle incoming customer emails, calls and live chat queries
Gather client feedback to improve products and customer journey
Support team functions such as reconciliation and training new members

Skills

About Duffel

duffel.com

Headquarters

Palo Alto, California, United States

Company Size

1-10 employees

View Profile

Duffel is a travel commerce platform that provides a developer-first API for businesses to search and book flights and stays, add ancillaries, charge customers, and manage orders. Serving customers from travel startups to financial enterprises, it abstracts airline distribution and payments into a single integration so partners can build booking experiences quickly. Duffel focuses on clean APIs and tooling to simplify the complexity of inventory, pricing, payments, and post‑booking changes.