Triage Technician - IBM Operations
Lightedge(4 days ago)
About this role
The Triage Technician acts as the first responder for customer requests and system alerts, routing issues to the appropriate technical teams. They focus on providing excellent customer service while monitoring various IT systems and platforms.
Required Skills
- Customer Service
- Ticketing
- Monitoring
- Networking
- AWS
- VMware
- Linux
- Windows Server
- Communication
- Troubleshooting
About Lightedge
lightedge.comLightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.
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