UCC Customer Service Representative (Tier I)

Ares Enterprise is seeking a customer-focused UCC Customer Service Representative to provide front-line technical support to U.S. Patent and Trademark Office employees and contractors. The role involves responding to public inquiries through multiple channels, resolving incidents at first contact, and escalating unresolved issues to appropriate technical teams. This position ensures timely, accurate, and courteous assistance while maintaining compliance with service-level agreements and federal requirements.