US- Product Support Lead
PointClickCare
About this role
This role leads support improvement initiatives in healthcare software applications and acts as a product expert for the customer support team. It involves collaborating with various teams, troubleshooting, and optimizing support processes to enhance customer satisfaction and system stability.
Skills
About PointClickCare
pointclickcare.comPointClickCare is a leading cloud-based healthcare software company focused on long-term, post-acute, and senior care providers. Its platform combines EHR, care coordination, revenue cycle management, analytics and AI-driven tools to improve clinical workflows, transitions of care, and reimbursement. PointClickCare also operates a connected network and marketplace that enables data exchange and collaboration among providers, payers, pharmacies, and health systems to support value-based care. The company is widely used across North America and is positioned as a #1 cloud-based provider for the sector.
Recent company news
PR NewswirePointClickCare Expands AI-Powered Suite of Solutions with Launch of Referral Advisor
1 month ago
Fierce HealthcareAudacious Inquiry, Collective Medical Technologies sue CRISP for patent infringement over real-time notification tech
Jul 14, 2025
MobiHealthNewsPointClickCare files lawsuit against former partner for patent infringement
Jul 14, 2025
Modern HealthcareNew AI tools target providers looking to succeed in TEAM demo
Oct 10, 2025
Business WirePointClickCare Recognized Among Canada’s Best Managed Companies for 2025
May 7, 2025
About PointClickCare
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for PointClickCare.
Salary
$98k – $130k
per year