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US- Solutions Analyst (QMar- EHR Support) at PointClickCare - ApplyBlast

US- Solutions Analyst (QMar- EHR Support)

PointClickCare

8 hours ago

3.9 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The Solutions Analyst provides technical and customer support for cloud-based healthcare applications, focusing on resolving queries and ensuring exceptional client experiences within clinical environments. This role involves troubleshooting system issues, collaborating with cross-functional teams, and maintaining detailed records of customer interactions. The position requires a strong understanding of long-term care workflows and the ability to work flexible hours, including evenings and occasional weekends.

Responsibilities

Provide empathetic support to clients managing and configuring clinical applications
Troubleshoot technical issues through log analysis and problem recreation
Document customer interactions and resolutions using help desk ticketing systems

Skills

About PointClickCare

pointclickcare.com

Headquarters

Toronto, Ontario, Canada

Company Size

1001-5000 employees

Founded

2000

View Profile

PointClickCare is a leading cloud-based healthcare software company focused on long-term, post-acute, and senior care providers. Its platform combines EHR, care coordination, revenue cycle management, analytics and AI-driven tools to improve clinical workflows, transitions of care, and reimbursement. PointClickCare also operates a connected network and marketplace that enables data exchange and collaboration among providers, payers, pharmacies, and health systems to support value-based care. The company is widely used across North America and is positioned as a #1 cloud-based provider for the sector.