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User Care Expert at Alan - ApplyBlast

User Care Expert

Alan

17 days ago

4.4 on Glassdoor

Remote

Full Time

Medior

0 applicants

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About this role

The User Care Expert role focuses on delivering exceptional customer service to members by addressing their health and insurance inquiries through chat, email, and phone. This position involves resolving member issues, improving internal processes, and contributing to the growth of the care team. The role requires a bilingual professional with a strong empathetic mindset and a passion for healthcare and insurance.

Responsibilities

Handle member requests via chat, email, and phone
Analyze processes and suggest product improvements
Build and nurture the care team

Skills

About Alan

alan.com

Headquarters

Paris, Île-De-France, France

Company Size

501-1000 employees

Founded

2016

View Profile

Alan is a health technology company based in Paris that combines prevention and insurance to support individuals in managing their physical and mental health. Founded in 2016, Alan strives to deliver a unique user experience that empowers users to take proactive steps towards their health. The company offers personalized health solutions, making healthcare accessible and efficient through innovative digital tools. Alan aims to redefine the traditional insurance model by emphasizing prevention and comprehensive health support.