User Operations

This role involves working directly with customers to troubleshoot and resolve complex technical issues, including API failures and production incidents, while serving as a critical escalation point for high-stakes support. The position requires becoming a trusted expert on OpenAI’s products and platform, leveraging automation and AI capabilities to improve internal tooling and operational workflows. You will partner closely with Engineering, Product, and Operations teams to define world-class support standards and drive continuous improvements in the customer experience.