User Support-Help Desk Technician

Example Corp(3 days ago)

Piketon, OHOnsiteFull TimeJunior$35,750 - $64,625IT Support

About this role

Leidos is seeking a Help Desk Technician to provide first contact support for IT needs at the Portsmouth site. The role involves troubleshooting hardware, software, and network issues, assisting end-users via multiple channels, and managing IT requests using ITSM systems. It emphasizes customer service, technical support, and documentation within a security-sensitive environment.

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Required Skills

Windows
Help Desk
Troubleshooting
Customer Service
ITSM
Hardware
Software
Networking
Mobile Devices
Support

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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