User Support Specialist - EHRA

Commonwealth of Pennsylvania

1 month ago

4.3 on Glassdoor

Wake County, NC

Hybrid

Full Time

Junior

0 applicants

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About this role

The User Support Specialist at the North Carolina Department of Information Technology serves as an entry level frontline supervisor for the Service Desk, managing high-volume call intake and monitoring system health to ensure timely resolution of issues. The role involves supervising team workflow, reviewing tickets, and tracking performance metrics. It offers a hybrid remote work arrangement with a requirement for weekly onsite presence.

Skills

Qualifications

Bachelor’s degree in computer science or related field, 2+ years of IT experienceAssociate degree in computer science or related field, 3+ years of IT experienceHigh School diploma or GED, 5+ years of IT experience

About Commonwealth of Pennsylvania

pa.gov

The Commonwealth of Pennsylvania (pa.gov) is the official state government portal that centralizes access to services, news, and information for residents, businesses, and visitors. It links users to hundreds of agencies and programs—covering benefits, licensing and permits, taxes, public safety, health resources, employment, and more—along with forms, publications, and contact details. The site provides online tools for transactions (renewals, payments, applications) and delivers updates on public policy, emergency alerts, and state initiatives. Designed for accessibility and ease of use, pa.gov aims to streamline interactions with government and improve transparency across the Commonwealth.