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Utility Bill New Associate-Messaging at Accenture - ApplyBlast

Utility Bill New Associate-Messaging

Accenture

4 months ago

3.9 on Glassdoor

Chennai, India

Onsite

Full Time

Junior

0 applicants

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About this role

The Utility Bill New Associate joins Accenture's Backoffice Service Desk team to manage non-voice customer interactions such as email, web, and chat support. This role focuses on recording, diagnosing, and resolving routine incidents and service requests while adhering to defined service level agreements and work schedules.

Responsibilities

Manage and resolve non-voice customer inquiries via email, web, and chat
Record, diagnose, and troubleshoot incidents within defined support scope
Assign and resolve service requests according to standard guidelines
Ensure all fault and complaint closures meet strict SLA requirements
Operate within rotational shift schedules to support front-end activities

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

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Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.