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Utility Bill Senior Analyst at Accenture - ApplyBlast

Utility Bill Senior Analyst

Accenture

20 days ago

3.9 on Glassdoor

Chennai, Tamil Nadu, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Utility Bill Senior Analyst role involves managing customer support operations by resolving queries, handling escalations, and providing optimal solutions for dissatisfied customers. The position requires closing faults and complaints within defined service level agreements while managing unplanned interruptions through non-voice channels like email, web, and chat. This role focuses on diagnosing, troubleshooting, and assigning incidents to restore normal service operations efficiently.

Responsibilities

Manage resolving customer queries and handling escalations
Close faults and complaints within defined SLAs
Record diagnose troubleshoot and resolve service incidents

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.