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Utility Bill Senior Analyst at Accenture - ApplyBlast

Utility Bill Senior Analyst

Accenture

24 days ago

3.9 on Glassdoor

Chennai, Tamil Nadu, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Utility Bill Senior Analyst manages customer support operations by resolving queries, handling escalations, and providing optimal solutions for dissatisfied customers. The role involves closing faults and complaints within defined SLAs while managing unplanned interruptions to restore normal service operations. This position focuses on non-voice interactions such as email, web, and chat to ensure efficient service delivery.

Responsibilities

Manage unplanned interruptions to restore normal service operations for non-voice interactions
Record, diagnose, troubleshoot, resolve, or assign incidents and service requests
Handle escalations and complaints from dissatisfied customers to provide best resolutions

Skills

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.