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UX Designer at Finastra - ApplyBlast

UX Designer

Finastra

5 months ago

3.7 on Glassdoor

Atlanta

Hybrid

Full Time

Senior

0 applicants

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About this role

A UX Designer at Finastra will define and shape the end-to-end user experience for a chat-based customer support application powered by AI and conversational interfaces, translating product goals, customer needs, and technical constraints into intuitive, scalable experiences.

Responsibilities

Partner closely with the Product Owner, Engineering, and other stakeholders to translate business requirements, customer needs, and technical constraints into user-centered conversational design solutions
Define personas, conversation journeys, user flows, and interaction models for chat-based customer support experiences
Design conversation structures, error handling, fallback experiences, and assistive guidance that make chatbot interactions feel clear, useful, and human-centered
Create low-fidelity and high-fidelity wireframes and prototypes in Figma to support design validation, stakeholder alignment, and developer handoff
Plan and conduct usability testing (including conversational UX testing) and iterate based on findings and feedback