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Vendor Operations Lead at Headway - ApplyBlast

Vendor Operations Lead

Headway

3 days ago

4.0 on Glassdoor

Remote

Full Time

Manager

116 applicants

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About this role

Headway is seeking an experienced Vendor Operations Lead to manage patient-facing BPO partnerships and drive results in scaling mental health care access. This role involves overseeing day-to-day partner performance, aligning priorities between external partners and internal teams, and utilizing data to improve conversion and service quality. The position focuses on building scalable processes and contributing to the strategic growth of Headway's BPO operations.

Responsibilities

Own day-to-day BPO partner performance and lead improvement initiatives
Serve as main point of contact between BPO partners and internal teams
Use data to spot trends and turn insights into clear action plans

Skills

About Headway

headway.co

Headquarters

New York, United States

Company Size

501-1000 employees

Founded

2019

View Profile

Headway is a healthcare technology company that helps people access affordable mental healthcare by connecting patients with therapists and psychiatrists, simplifying insurance, and supporting providers with practice management tools.