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Customer Experience Vendor Operations Manager at Green Dot - ApplyBlast

Customer Experience Vendor Operations Manager

Green Dot

4 months ago

2.3 on Glassdoor

Tampa, Florida

Hybrid

Full Time

Senior

0 applicants

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About this role

The Vendor & BPO Operations Manager oversees day-to-day performance across multiple BPO partners supporting enterprise contact center operations of approximately 600 agents. This role ensures contractual alignment, operational excellence, and consistent delivery of world-class customer experience through strategic partnership leadership and rigorous vendor management.

Responsibilities

Oversee daily operations across BPO partners
Conduct business reviews with vendor leadership
Manage vendor contracts and financial performance
Ensure consistent customer experience across vendors
Partner with internal stakeholders for alignment

Skills

Qualifications

Bachelor's degree

About Green Dot

greendot.com

Headquarters

Provo, Utah, United States

Company Size

1001-5000 employees

Founded

1999

View Profile

Green Dot Corporation is a financial technology and banking platform that specializes in providing mobile bank accounts and debit card solutions. Their services include a Cash Back Bank Account that offers users the opportunity to earn rewards, along with features like free cash deposits and access to a network of ATMs for free withdrawals. Green Dot aims to simplify banking and enhance financial inclusion, serving both consumers and businesses with innovative prepaid and cash management solutions.