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Vendor Operations Supervisor at KLA - ApplyBlast

Vendor Operations Supervisor

KLA

3 months ago

4.1 on Glassdoor

Chennai, India

Hybrid

Full Time

Senior

0 applicants

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About this role

This role leads large-scale contact center operations and manages strategic vendor relationships within the KLA Services organization. The position involves overseeing outsourced services, driving change management initiatives, and ensuring high performance through structured governance and training programs. Candidates must demonstrate strong leadership in resolving complex escalations and collaborating with internal teams and external partners.

Responsibilities

Lead large-scale contact center operations and manage strategic vendor relationships
Oversee outsourced services and drive performance governance across multiple regions
Execute change management initiatives and process transformations within global environments
Develop and maintain training programs to support vendor teams and internal stakeholders
Manage complex operational escalations and resolve high-impact service issues