Vice President Contact Center
Truliant FCU
About this role
The Vice President Contact Center leads Truliant’s omni-channel contact center, focusing on AI-enabled member experience, digital engagement, and operational efficiency. The role drives the future-state vision of the contact center across voice, web chat, email, and SMS, while ensuring exceptional, consistent, and secure member experiences.
Skills
Qualifications
About Truliant FCU
truliantfcu.orgChoose Truliant for your personal or business banking needs. We offer a wide array of accounts and services, with some of the most competitive rates on the market.
Recent company news
The Business JournalsTruliant FCU sells HQ, ops center, four branches for $89.5M in leaseback deal
Nov 19, 2025
The Business JournalsTruliant Federal Credit Union takes over naming rights at major Charlotte concert venue
Jan 9, 2026
CUTodayTruliant FCU & Coastal CU Launch CU Auto Marketplace With No-Haggle Pricing, Home Delivery
Jan 30, 2025
The Business JournalsBest Places to Work 2025: Truliant Federal Credit Union of Winston-Salem
May 22, 2025
Business InsiderTruliant Federal Credit Union Review
Nov 20, 2024
About Truliant FCU
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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and employee contacts for Truliant FCU.
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