Vice President, Customer Success

The Vice President of Customer Success leads the payer customer success organization at Hippocratic AI, building high-performing teams to drive satisfaction, retention, and expansion across health plan and managed care customers. This role involves establishing scalable systems, processes, and playbooks to help payers achieve measurable value from the AI platform while serving as the voice of the customer internally. The position requires deep expertise in the payer industry, regulatory frameworks, and customer success metrics to align AI solutions with strategic business priorities.