Vice President of Customer Success

CaptivateIQ(1 month ago)

HybridFull TimeExecutive$206,685 - $269,334 (estimated)Customer Success

About this role

The Vice President of Customer Success at CaptivateIQ will lead the overall customer value strategy across all segments, focusing on renewals, expansion, retention, and measurable ROI. This role is responsible for transforming the Customer Success organization into a multi-stakeholder, multi-product value engine that supports platform expansion and scalable growth. The VP will design and operationalize systems, structures, and processes to deliver predictable execution and best-in-class customer outcomes. They will serve as a key executive voice internally, aligning product evolution and go-to-market motions with customer value realization and long-term partnerships.

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Required Skills

Customer Success Leadership
Renewal Management
Churn Reduction
Account Expansion
Customer Journey Design
ROI Storytelling
Executive Alignment
Strategic Coaching
Team Building
Performance Management

+14 more

Qualifications

12+ Years Post Sales Leadership
5+ Years Enterprise SaaS Leadership

About CaptivateIQ

captivateiq.com

CaptivateIQ is a cloud-based sales commission management platform that automates commission calculation, reconciliation, and payouts. It helps companies turn sales compensation from a cost center into a business driver by providing flexible plan modeling, real-time reporting, and integrations with CRM/ERP/payroll systems. Finance, sales ops, and revenue leaders use CaptivateIQ to reduce errors, accelerate close processes, and run complex incentive programs at scale. The company offers demos and positions itself as a highly rated solution for commission automation.