Vice President, Customer Support Experience

sitecore

4 months ago

Manchester, NH

Hybrid

Full Time

Senior

0 applicants

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About this role

Sitecore is seeking a Vice President to lead and enhance their global customer support organization. The role involves engaging with customers to understand their needs, driving operational excellence, and integrating AI into support processes to improve customer satisfaction and efficiency. The successful candidate will develop teams, foster collaboration, and lead organizational change to deliver exceptional support experiences worldwide.

Skills

About sitecore

sitecore.com

Sitecore is an enterprise digital experience platform that unifies content, data, and personalization in an AI-powered, cloud-native platform. It provides CMS, digital asset management, content operations, conversion optimization, audience intelligence, and commerce capabilities to help marketers and developers deliver personalized, data‑driven customer experiences at scale. Founded in 2001 and headquartered in San Francisco, Sitecore emphasizes AI-driven automation and integrations to accelerate workflows and optimize conversions across channels. Customers choose Sitecore for its unified content hub, extensible APIs, and tools for managing, personalizing, and measuring omnichannel experiences.