Vice President of Escalations for MSP - Remote (Telecom)
AireSpring
About this role
The Vice President of Escalations leads the resolution of complex service, billing, and carrier issues impacting customers, partners, and internal operations. The role involves managing escalation processes, establishing operational discipline, communicating effectively with stakeholders, and driving systemic improvements across teams. It requires extensive leadership in a telecom or managed services environment.
Skills
About AireSpring
airespring.comAireSpring is a global managed services provider and next‑generation aggregator that delivers managed IT, network, security, and unified communications for multi‑location enterprises. Operating as an MSSP/MCSP, it offers customized solutions including SD‑WAN, SASE, firewall, UCaaS, SIP trunking, dedicated business internet, MPLS, and voice services (toll‑free and traditional). The company emphasizes personalized service and end‑to‑end managed solutions to simplify connectivity, security, and communications across distributed sites.
About AireSpring
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for AireSpring.
Salary
$180k – $250k
per year
More jobs at AireSpring
Similar Jobs
Background Screening Escalations Senior Analyst, Assistant Vice President
Citi
Telecom Billing Resolution Specialist
Dogdaycare
Vice President
National Association of Broadcasters
Vice President
National Association of Broadcasters
Clinical Escalations Manager
Predoc
Project Manager 3 - Escalations (Hybrid - Day Shift)
Xfinity