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VIP Customer Support at GROWE - ApplyBlast

VIP Customer Support

GROWE

4 months ago

4.6 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

Growe is seeking a support specialist to provide high-level VIP client assistance through multiple channels including chat, email, and phone. The role requires ensuring 24/7 coverage with the ability to adapt to rotating schedules, including weekends and holidays, while meeting strict response and satisfaction KPIs. Candidates must possess upper-intermediate to advanced English fluency and fluent Spanish speaking capabilities to effectively manage customer inquiries and resolve complex issues.

Responsibilities

Provide premium support to VIP clients via chat, email, and phone
Ensure 24/7 coverage and handle night shift operations effectively
Resolve complex customer issues while maintaining high service standards
Escalate technical or high-priority cases to the appropriate departments
Meet strict KPIs regarding response time, resolution, and satisfaction

Skills

About GROWE

growe.com

Headquarters

Warsaw, Masovian, Poland

Company Size

501-1000 employees

Founded

2019

View Profile

Growe is a leading business advisory and services group operating in the iGaming and Entertainment industry, helping businesses develop strategies, enter new markets, and achieve sustainable growth under the tagline 'GROW.WIN.REPEAT.' Their expertise spans brand and business strategy, market research, marketing solutions, IT customization, organizational structuring, and talent management. Growe also offers industry training through its University program and partners with iGaming brands worldwide to turn challenges into competitive advantages.