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VisionLink Support Specialist at Mustang Cat - ApplyBlast

VisionLink Support Specialist

Mustang Cat

4 months ago

Houston, Texas

Onsite

Full Time

Junior

0 applicants

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About this role

The VisionLink Support Specialist serves as a primary resource for dealership customers, managing telematics support, onboarding, and training to optimize equipment health and productivity. This role requires analyzing data from connected assets to provide actionable insights that reduce operating costs and prevent maintenance issues. The specialist also trains internal teams and collaborates with technical support to escalate hardware and connectivity challenges.

Responsibilities

Provide frontline support for VisionLink customer inquiries and account setup
Conduct training sessions to teach customers about health alerts and utilization tracking
Troubleshoot telematics hardware and cellular GPS connectivity issues
Analyze data from multiple sources to identify opportunities for subscription growth
Train internal sales and service teams on telematics capabilities and value

Skills

Qualifications

Associate's degree in Mechanical or Technical fieldTechnical certificate in a related disciplineDiesel technician experience preferredProficiency with database systems

About Mustang Cat

mustangcat.com

Headquarters

Houston, Texas, United States

Company Size

501-1000 employees

Founded

1952

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Mustang Cat is an authorized Caterpillar dealer serving Houston and Southeast Texas. They provide new and used construction equipment sales, rentals, power systems, parts and factory-trained service. Mustang Cat supports local contractors and industrial customers with parts availability, maintenance and equipment support to keep jobs running smoothly.

About Mustang Cat

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Estimated

Mustang Cat didn’t post a salary, so this is our estimate from similar listings.

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