VOC Insights & Project Manager

QGenda(13 days ago)

HybridFull TimeMedior$86,463 - $115,181 (estimated)Customer Experience

About this role

The Insights & Project Manager (VOC) at QGenda is the primary analytical resource for the Customer Listening team, responsible for the end-to-end data pipeline of voice-of-customer programs. This role transforms customer feedback into strategic, data-driven recommendations and partners with cross-functional leaders to ensure insights inform business decisions. The position also operationalizes VOC programs and works closely with the Head of Customer Listening to elevate VOC impact across the organization.

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Required Skills

Data Analysis
Statistical Analysis
Data Storytelling
Project Management
Survey Design
Qualtrics
Dashboarding
Stakeholder Management
Communication

About QGenda

qgenda.com

QGenda is a cloud-based healthcare workforce management platform focused on physician scheduling and staff optimization for hospitals and health systems. Its software centralizes scheduling, automated shift assignments, time & attendance, and analytics to improve clinician engagement, staffing efficiency, and labor-cost control. The platform integrates with payroll, HR, and clinical systems to streamline operations and reporting. Healthcare organizations use QGenda for its automation, advanced scheduling rules, and analytics tailored to clinical workforce needs.