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© All Rights Reserved. ApplyBlast.com
SMA Support Services
This role involves designing, building, and maintaining Voice AI agents for inbound and outbound calling to support U.S. clients in the construction and roofing industries. The position requires managing telephony setups, ensuring regulatory compliance, and integrating AI solutions with CRMs and external systems. The ideal candidate will optimize conversational flows, troubleshoot technical issues, and continuously improve agent performance to drive business results.
Headquarters
Andover, Minnesota, United States
Company Size
201-500 employees
Founded
2019
SMA Support Services is a back-office outsourcing firm that provides answering services, call center support, virtual assistants, bookkeeping, accounting, and other administrative services tailored for roofers and contractors. They position themselves as an industry-focused partner that handles customer calls and financial/admin tasks so contractors can focus on field work and growth. SMA emphasizes personalized service and measurable results for small- to mid-sized contracting businesses.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SMA Support Services.
37% below the average for this role