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Voice Communications Specialist at Cleveland Clinic - ApplyBlast

Voice Communications Specialist

Cleveland Clinic

17 days ago

3.7 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Voice Communications Specialist plays a key role in managing daily communications at Cleveland Clinic by answering and routing calls, connecting callers with appropriate departments, and providing directory assistance. This position involves using Cisco phone systems and other tools to ensure courteous and timely assistance for patients, staff, and on-call personnel. The role offers an opportunity to build valuable communication and customer service skills within a respected healthcare organization.

Responsibilities

Answer and route incoming calls to appropriate departments and personnel
Provide directory assistance and dialing instructions to hospital patients
Manage conference calls and expedite medical emergency procedures

Skills

About Cleveland Clinic

clevelandclinic.org

Headquarters

Cleveland, Ohio, United States

Company Size

10001+ employees

Founded

1921

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Cleveland Clinic is a not‑for‑profit academic medical center founded in 1921 that provides comprehensive clinical and hospital care across a large integrated health system. It is known for world‑class specialty care, multidisciplinary teams, and leadership in medical research, education, and health information. The organization operates hospitals, outpatient centers and digital/telehealth services, and employs roughly 65,000 staff to serve patients regionally and internationally.