Voice Engineer (Genesys Platform)

Lexmark(1 month ago)

HybridFull TimeMedior$81,810 - $109,290 (estimated)Technical Support

About this role

Lexmark is seeking a skilled and customer-focused Voice Engineer with expertise in the Genesys platform to join their operational support team. This role involves providing technical support to both internal and external customers, resolving complex issues, and ensuring optimal performance of contact center systems. The ideal candidate will have strong troubleshooting skills, excellent communication abilities, and a commitment to delivering high-quality support services.

View Original Listing

Required Skills

Technical Support
Troubleshooting
Communication Skills
System Performance
Capacity Planning

Qualifications

Bachelor’s degree in Information Technology
2 to 3 years of experience in contact center technical support
Genesys certification

About Lexmark

lexmark.com

Lexmark, now part of Xerox, creates innovative imaging solutions and technologies that help customers worldwide print, secure and manage information with ease, efficiency and unmatched value.

View more jobs at Lexmark →