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Voice of the Customer Program Manager at QTS Data Centers - ApplyBlast

Voice of the Customer Program Manager

QTS Data Centers

7 months ago

4.3 on Glassdoor

Suwanee, GA

Onsite

Full Time

Senior

0 applicants

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About this role

The Voice of the Customer (VoC) Program Manager drives a customer experience program for QTS customers, guiding customer listening strategies, creating surveys, and sharing insights to improve the customer experience.

Skills

Qualifications

Bachelor’s degree or equivalent professional experienceFive or more years of IT, Project Management, Service Delivery or Customer Relationship Management experienceExperience with voice of the customer programs and with customer feedback programsExperience with survey/reporting tools, such as QualtricsStrong background in analytics, data presentation programming, think strategically, and be able to provide data-driven recommendations

About QTS Data Centers

qtsdatacenters.com

Headquarters

Sterling, Virginia, United States

Company Size

1001-5000 employees

Founded

2005

View Profile

QTS Data Centers is a global digital infrastructure leader that designs, builds, and operates data centers across North America and Europe, offering hyperscale, enterprise, federal, and innovation solutions. Founded in 2003, QTS provides world-class data center services with a focus on sustainability, including 100% carbon-free operational electricity and closed-loop cooling systems. QTS is a subsidiary of QTS Realty Trust, LLC, with headquarters in Sterling, Virginia.