QTS Data Centers

Voice of the Customer Program Manager

QTS Data Centers

15 days ago
Suwanee, GA
Onsite
Full Time
Senior
0 applicants
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QTS Data Centers
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About this role

The Voice of the Customer (VoC) Program Manager drives a customer experience program for QTS customers, guiding customer listening strategies, creating surveys, and sharing insights to improve the customer experience.

Skills

Qualifications

Bachelor’s degree or equivalent professional experienceFive or more years of IT, Project Management, Service Delivery or Customer Relationship Management experienceExperience with voice of the customer programs and with customer feedback programsExperience with survey/reporting tools, such as QualtricsStrong background in analytics, data presentation programming, think strategically, and be able to provide data-driven recommendations
QTS Data Centers

About QTS Data Centers

qtsdatacenters.com

QTS is the global digital infrastructure leader. Powered by People. Driven by purpose.

About QTS Data Centers

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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