VoIP Specialist (LATAM Remote)
Whippy AI(1 month ago)
About this role
The VoIP Specialist at Whippy is responsible for overseeing the company's VoIP strategy and implementations across customer success, sales, and product teams. This role involves managing onboarding, migrations, and technical support for VoIP features, as well as configuring call flows and troubleshooting devices. The specialist serves as the internal authority on cloud telephony and VoIP, providing documentation, training, and support for both customers and internal teams, while also maintaining awareness of the VoIP landscape to inform product strategies.
Required Skills
- VoIP Implementation
- Cloud Telephony
- Call Routing
- Voice Workflows
- Customer Training
- Documentation Creation
- Technical Troubleshooting
- Carrier Coordination
- Number Porting
- IVR Configuration
+7 more
About Whippy AI
www.whippy.aiWhippy AI is an innovative platform designed to enhance business communication through an omnichannel inbox that integrates SMS, email, WhatsApp, and VoIP services. By leveraging AI technology, it automates sales and support tasks 24/7, allowing companies to improve efficiency without the need for coding. Clients benefit from streamlined communication and enhanced revenue generation, positioning Whippy AI as a crucial tool for modern businesses seeking to thrive in a competitive landscape.
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