VoIP Support Engineer

Convoso(2 months ago)

HybridFull TimeSenior$97,364 - $131,466 (estimated)QoS & Carrier Solutions

About this role

The VoIP Support Engineer on the QoS & Carrier Solutions team will ensure high-quality voice and SMS services by owning carrier-related initiatives and long-term systems engineering projects. The role acts as a technical escalation point, mentors junior engineers, and partners across Support, NOC, Engineering, Product, and Leadership to maintain and scale the carrier ecosystem. It’s a hands-on position focused on improving stability, monitoring, and operational processes for Convoso’s voice stack.

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Required Skills

VoIP Analysis
Carrier Integrations
QoS Monitoring
Packet Debugging
SIP
RTP
Asterisk
OpenSIPS
SBCs
WebRTC

+10 more

About Convoso

convoso.com

Convoso is an AI-powered cloud contact center platform that provides outbound dialer software and call center tools designed to boost contact rates and revenue. The platform includes predictive, progressive, and power dialing, automated lead management and routing, speech analytics/AI-driven lead prioritization, and real-time reporting. Convoso also offers compliance and call recording, CRM and third‑party integrations, and workforce/agent management features to optimize operations. Enterprises and contact centers use Convoso for its automation, configurable dialing strategies, and analytics to improve efficiency and conversions.