VP, Customer Success
Cents
About this role
This role involves building and scaling a Customer Success organization that enhances onboarding, customer health, and net revenue retention through strategic segmentation, predictive health scoring, and operational excellence. It supports the company's growth in the laundry industry SaaS market, focusing on long-term customer value and organizational scalability.
Skills
Qualifications
About Cents
trycents.comIndustries
Technology
Cents is an all‑in‑one laundromat business management platform that helps laundromats and laundry-service operators run their operations and improve customer experience. The platform includes a point‑of‑sale system plus tools for order and customer management, operational accuracy, and business reporting. Cents positions itself as a modern, easy‑to‑use solution to streamline workflows, reduce errors, and give owners better visibility into performance.
About Cents
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Cents.
Salary
$160k – $180k
per year