ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Vulnerable Customer Advisor at Monzo - ApplyBlast

Vulnerable Customer Advisor

Monzo

3 days ago

4.0 on Glassdoor

Remote

Full Time

Medior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

This role involves providing empathetic, specialist support to customers experiencing difficult circumstances, such as mental or physical health challenges and major life events. The advisor will help customers navigate financial accessibility needs and connect them with bespoke tools to regain control over their finances. The position requires working shifts between 6am and 10pm, Monday to Sunday, to assist customers with sensitive issues including distress, addictions, and bereavements.

Responsibilities

Provide empathetic specialist support to customers experiencing difficult circumstances
Help people with addictions make account adjustments to aid their recovery
Advise fellow Customer Service Advisors on tone of voice and actions for vulnerable people

Skills

About Monzo

monzo.com

Headquarters

London, England, United Kingdom

Company Size

1001-5000 employees

Founded

2015

View Profile

Monzo is an app-first UK challenger bank (founded 2015) focused on "making money work for everyone." It offers free UK current accounts — personal, joint and business — plus in-app tools to organise, save and invest, with features like budgeting, Pots, instant spending notifications and card controls. Monzo also provides credit products and business services, and emphasizes a clean mobile experience, transparency and community-driven product development. Headquartered in London, it’s known for fast onboarding and strong customer support.